SHIPPING INFO

As for the moment we provide shipping as below:

COUNTRIES POS LAJU / GDEX (BELOW MYR 100)  POS LAJU / GDEX (ABOVE MYR 100) DELIVERY TIME FRAME
West Malaysia MYR 5 FREE SHIPPING 3-5 working days  (except Sat,Sun & Public Holidays)
East Malaysia MYR 14 FREE SHIPPING 7-14 working days (except Sat,Sun & Public Holidays)

What are your delivery options and how much is shipping?

You will receive an email for Order Status Update with parcel tracking number information and track it via cs@basic-online.com.my

Shipping fee is RM 5 for orders below RM 100 

Your order will be delivered between 3 - 14 working days except Sat, Sun and Public Holidays.

Delivery to some postcodes and outlying area outside Klang Valley may take slightly longer. Shipping may take longer during sale periods, holidays and extreme weather . 

Our partners are unable to deliver during weekends and public holidays. Please expect to receive your parcel on working days only.

Can I collect my order directly from Basic-Online office ? 

Unfortunately we do not have Self Collection option for the time being.

Do you ship to P.O. BOX or Parcel Lockers?

As we require a signature for all parcels, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid business and residential address to which we can ship the order. Basic-Online will not be liable for any lost orders should you request for your order to be delivered without any signature.

Any request for Authority to Leave without Signature will be at your own risk.

How to track my order?

To track and check the status of your order, please check Tracking Number sent to your email and click ‘Track My Order’ on the tracking. Please see our website track page to check on the status of your package https://www.basic-online.com.my/track-trace/ 

What should I do if my order has not arrived?

To track and check the status of your order, please click here https://www.basic-online.com.my/track-trace/  

Please contact us at +60 12 213 0800 or email us at cs@basic-online.com.my for further concern

Will I get charged for a re-delivery?

There is no re-delivery fee to same location. Kindly check ‘Notis Atur Janji Serahan from POSLAJU’ and call them for redelivery to same address within 5 working days. If our partners are unable to reach you after 2nd attempts, your parcel will be returned to basic-online.com.my warehouse. Should you face any problems, please contact us at +60 12 6788 123 or email us at cs@basic-online.com.my

I entered the wrong address, what should I do?

The delivery address for an order must be a valid delivery address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. 
In the event that the wrong address is indicated in the order, and the package is delivered, Basic-Online.com.my will not be liable for any replacement or refund. 
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.